Business Policy
Terms of service and privacy policy for MỘC HƯƠNG FOOD application
Privacy Policy
Last updated: 10/26/2025
MỘC HƯƠNG FOOD is committed to protecting user privacy. This policy describes how we collect, use, and protect your information.
1. Information We Collect
- Personal Information: Name, email, phone number, delivery address
- Payment Information: Processed securely through trusted payment providers
- Usage Information: Purchase history, product preferences, app usage time
- Device Information: Device type, operating system, IP address (to improve service)
2. How We Use Information
- Process and deliver orders
- Provide customer service and technical support
- Send notifications about new products and promotions (with your consent)
- Improve product and service quality
- Comply with legal requirements
3. Information Security
We use advanced security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Data storage on high-security servers
- Regular security audits and system updates
- Staff training on information security
4. Information Sharing
We do not sell, rent, or share your personal information with third parties, except with your consent or as required by law.
Terms of Service
1. Acceptance of Terms
By using the MỘC HƯƠNG FOOD application, you agree to comply with these terms and conditions. If you do not agree, please do not use the application.
2. App Usage
- You must be 18 years or older to use the application
- Use the application only for lawful purposes
- Do not use the application to cause harm or violate laws
- Keep your account and password secure
3. Products and Services
- All products have clear origin and meet quality standards
- Product prices may change without prior notice
- We reserve the right to refuse orders if necessary
- Delivery times may vary depending on actual conditions
4. Payment and Refunds
- Accept payment via credit card, bank transfer
- Refund within 7 days if product does not match description
- No refund for used or expired products
- Shipping fees are non-refundable except for our errors
Health Disclaimer
Important Notice: Functional food products are not medicines and do not have the effect of replacing medicines for treating diseases.
Usage Recommendations
- Consult a doctor before using products
- Do not exceed recommended dosage
- Discontinue use if unusual reactions occur
- Store products according to package instructions
Who Should Not Use
- Pregnant and breastfeeding women (unless prescribed by a doctor)
- Children under 12 years old (except products specifically for children)
- People with chronic diseases under treatment
- People with a history of allergies to product ingredients
Contact Information
MỘC HƯƠNG FOOD CO., LTD
Address: No. 2, Lane 225 Luong The Vinh, Trung Van Ward, Nam Tu Liem District, Hanoi
Email: info@mochuongfood.com
Phone: 0326106829
Business Hours: Mon-Fri: 8:00-17:30, Sat: 8:00-12:00
Customer Support
• Product consultation: 24/7
• Technical support: 8:00-22:00
• Delivery: 6:00-20:00
• Support email: support@mochuongfood.com
Policy Updates
We may update these policies from time to time. Any changes will be notified through:
- In-app notifications
- Email to registered address
- Updates on official website
Continued use of the application after updates is considered your agreement to the new changes.
Have questions about our policies?
We are always ready to answer any questions about our policies and services